Shivastra Technology
At Shivastra Technology, we strive to provide our clients with high-quality services. This Cancellation and Refund Policy outlines the terms and conditions related to cancellations and refunds for our services.
Cancellation Policy
By using our website or services, you agree to comply with and be bound by these terms. If you do not agree to these terms, you may not access or use our services.
- Cancellation Requests: Cancellation requests must be made in writing via email or through our support portal.
- Timing: Cancellations are only valid if they are submitted before the commencement of service.
- Charges: If services have been partially delivered, a partial refund may be issued depending on the stage of the work completed.
Refund Policy
- Eligibility: Refunds are subject to the nature and status of the services purchased.
- Partial Refunds: If a refund is granted, it may be partial based on the extent of service delivered up to that point.
- Non-Refundable Services: Custom development services, special projects, and other non-standard services are generally non-refundable.
- Processing Time: Refund requests are reviewed within 7 business days, and the processing time may vary depending on the payment method.
Exemptions
- Refunds will not be processed for services that were specifically requested or customized according to client specifications.
- Refunds will not be issued for services canceled after completion or where clients have accepted the deliverables.
Dispute Resolution
- If there is a dispute regarding a refund or cancellation, Shivastra Technology reserves the right to mediate and resolve the matter amicably.
- Legal action will only be considered if a mutually agreeable resolution cannot be reached.
Contact Us
If you have any questions regarding our Cancellation and Refund Policy, please contact us at:
Updated Date: 31/12/2024
